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We generally need around 4 hours to make sure that the nurse is ready and has time to get to your home, however, we will always do our best to accommodate short notice bookings.  We understand that life sometimes throws surprises at us and we can't plan for illness! As we are a healthcare provider, understanding your needs and ensuring that we provide the best service sometimes requires an assessment, especially for clinical cases, but we will always try to help when possible.

At the point of booking, we provide an easy online payment link so no need to worry about bank transfers.  

All of our nurses and healthcare assistants have a Bachelor of Science Degree in Nursing and are licensed by the Dubai Health Authority. Or team all hold basic life support and first aid certification and have a minimum of two years of experience within hospitals and clinics. Our team are committed to the guidelines set by the World Health Organization.  They also have a thorough induction including in-house accredited training covering all aspects of care.

For nursing services, we will always try to get as much information as possible about your requirements so that we can try to match you with the most appropriately experienced nurse.  We will then share their video profiles, which are a great way to see our nurses talk about their experience and to get a feel for their personality.  We can also arrange for you to meet them online or in person.  We understand what a difficult decision it can be when choosing this person to care for you or for a family member.  They will be coming into your home and you have to be completely comfortable, so you can meet as many nurses as you need to to be able to make your decision.  

Our team of nurses have studied long and hard for many years to be able to offer an amazing clinical or childcare service.  They are very intelligent people who deserve recognition for the hard work that they have done to become a healthcare professional, therefore, out of respect to their career and achievements, we do not expect them to do chores.  If they are providing senior care or childcare, of course, they will assist with food preparation and keeping the area that they work in tidy, but we would not expect them to vacuum, iron, do washing etc...

NeoHealth is always happy to talk through your bespoke requirements over the phone to arrange a free no-obligation assessment. You can call, whatsapp or email us and we can talk you through the process.  Depending on your requirements, we will share video profiles of our nurses and you can choose who you would like to meet.  Once you have chosen your preferred nurse, we will make all of the arrangements and create the booking.  

We suggest that at this time you involve any family members you wish, who may have some questions of their own.  We are more than happy to help at any point throughout the process and our client care team and clinical manager will support you to ensure that you have a stress free experience

As an accredited training centre, we ensure that the team are always up to date with current policies and that they are always supported with their continuous professional development.  Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs. Our whole team are fully trained to the standards required by the local regulatory bodies. You can see some of NeoHealth nurses profiles on the site.  Over and above these, staff are encouraged to undertake personal development and attend additional training courses provided by us.  

NeoHealth is registered independently with the DHA and is inspected by the relevant regulatory bodies governing the UAE.

DHA License Number: 7695255

Continuity is extremely important to us and to our clients, and our nurses are allocated to ensure continuity is maintained at all times (except if on leave or unwell). For one off bookings and services - we are unable to guarantee the same nurse but will always try our best to provide your preferred nurse.  For long term bookings - in order to ensure that our team get the rest that they need to be able to provide you with an outstanding service every time, we provide a team which will include one or two main nurses and a reliever.  This way, all visits can be covered with each nurse getting the rest they need.

We can offer many services within the comfort of your own home.  When travelling is not possible or when you just don't have the time to sit in traffic, we can come to you!  Our homecare services includes:- Personal and social care, Clinical care, Childcare and Nanny services, Vacation childcare services, Newborn care for infant and Mother including midwiferty, At home testing, IV infusion, Physiotherapy, Bathing and dressing service, Night sitter/sleep-ins, Rehabilitation and discharge from hospital Care, Palliative care, Alzheimers and dementia support, Holiday packages, Companionship and GP oncall.